International Customer Service Center, has professional and compassionate staff to provide a range of service to international and VIP customers. The services include: medical translation and interpreting services in seven languages, English, Japanese, Indonesian, Korean, Arabic, Russian and French; professional customer service; insurance service such as medical insurance claims, and direct insurance billing; business services such as fax, photocopying, typing, printing, mailing, and express delivery; transportation information, food menu, maps, assistance with travel tickets, hotel reservations, currencies, etc. Our goal is to provide a positive and comfortable experience in a hospital setting.
The goal of International Customer Service Center:
To deliver high-quality, efficient, patient services with full access to language assistance for international VIP customers.
Transportation
The International Customer Service Center provides free airport shuttle for cancer patients and their families. Please contact International Customer Service Center by email customer@clifford-hospital.org.cn with details on flight, arrival time and number of escort and any mobility aid required such as wheelchair. We will arrange for your airport pick up. Similar services will be provided at discharge without cost.
If patients and families wish to visit other areas of Guangzhou, shuttle bus routes are available on request.
Visa service
International Customer Service Center assists customers with visa extension application.
